Returns and Exchanges
1
Know our policy
Before returning any item, please make sure that it meets the above conditions. You can know our Return Policy by clicking here.
2
Contact us
To request an exchange or a refund, please contact us at +1 855 752 1026 or send us an email to customers@shapessecrets.com. Please let us know your order number and request the prepaid return label.
3
Print Prepaid Return Label
A prepaid return label will be sent to your email. Download, print, and adhere it to the packaging (not on the garment).
4
Ship your package
Return the item in the original packaging with the tracking number provided by the shipping company to confirm the receipt of the item. That way, the exchange or refund will be processed.